PrivacyPolicy

Personal Information

When you use our car buying services, we collect personal information that you voluntarily provide to us, including:

• •Full name and contact details (phone number, email address)
• •Vehicle information (make, model, year, VIN, mileage, condition)
• •Documentation details (registration, ownership documents)
• •Payment and banking information for transaction processing
• •Identification documents when required for vehicle transfer

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• •IP address and approximate geographic location
• •Browser type, operating system, and device information
• •Pages visited, time spent on pages, and navigation patterns
• •Referral source and exit pages
• •Cookies and similar tracking technologies (see Cookie Notice below)

We use the information we collect for the following purposes:

• •Processing car valuation requests and providing accurate pricing
• •Scheduling vehicle inspections and coordinating pickups
• •Completing vehicle purchases and processing payments
• •Communicating with you via phone, email, SMS, and WhatsApp
• •Sending service updates, appointment reminders, and offer confirmations
• •Improving our website functionality and user experience
• •Analyzing website traffic and user behavior through Google Analytics (tracking ID: G-1658DN3DLE)
• •Complying with legal obligations and preventing fraud
• •Marketing our services (with your consent where required)

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers

• •Our custom-made CRM system for managing customer relationships and communications
• •Email, SMS, and WhatsApp messaging service providers for sending notifications
• •Google Analytics for website analytics and performance tracking
• •Cloud hosting providers for secure data storage

Legal Disclosure

We may disclose your information when required by law, court order, or government regulation, or to protect our legal rights, prevent fraud, or ensure the safety of our customers and staff.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

We take the security of your personal information seriously and implement industry-standard security measures:

• •Encryption of data in transit using SSL/TLS protocols
• •Secure storage of personal data with access controls
• •Regular security audits and vulnerability assessments
• •Employee training on data protection and confidentiality
• •Restricted access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but maintain commercially reasonable safeguards.

Under applicable UAE data protection laws, you have the following rights:

• •Access: Request a copy of the personal information we hold about you
• •Correction: Request correction of inaccurate or incomplete information
• •Deletion: Request deletion of your personal information (subject to legal retention requirements)
• •Objection: Object to the processing of your information for marketing purposes
• •Withdrawal of Consent: Withdraw your consent for data processing at any time
• •Data Portability: Request transfer of your data to another service provider (where technically feasible)

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use

• •Essential Cookies: Necessary for website functionality and security
• •Analytics Cookies: Google Analytics cookies to understand how visitors use our website
• •Preference Cookies: Remember your settings and preferences (e.g., language, theme)
• •Marketing Cookies: Track your browsing activity to provide relevant advertisements

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling cookies may affect website functionality and your user experience.

By continuing to use our website, you consent to our use of cookies as described in this notice. For more information about how we use cookies, please contact us.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• •Transaction records: Retained for 7 years for legal and accounting purposes
• •Marketing communications: Retained until you unsubscribe or withdraw consent
• •Website analytics data: Anonymized data retained indefinitely for statistical analysis
• •Vehicle valuation data: Retained for 2 years for quality assurance and dispute resolution

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention policy.

Your personal information is primarily stored and processed in the United Arab Emirates. In some cases, we may transfer data to service providers located outside the UAE. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.